Safe Betting Commitment

At pokom7 Responsible Gaming
Your Safety Is Our Priority

Pokom7 believes entertainment is at its best when it's controlled and responsible. Our responsible gaming tools and policies are here to help you stay within the right boundaries at all times.

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Contents
About Us

What Is Responsible Gaming and Why Does It Matter

The mental and financial wellbeing of every pokom7 member is our highest priority.

Betting and gaming are primarily a form of entertainment. However, for some people they can spiral out of control, causing negative effects on personal, family, and financial life. pokom7 treats responsible gaming not merely as a rule, but as a way of life.

Responsible gaming means sticking to the time and money limits you set for yourself in advance — not chasing losses with bigger bets, but staying within the boundaries of entertainment.

Pokom7 provides a range of responsible gaming tools to ensure a safe and enjoyable environment for all members in Bangladesh. On this page, you'll learn how to use these tools, where to find help, and how to assess yourself.

Keep in mind: Betting is entertainment, not a source of income. Remind yourself before every session — it's purely for fun.
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Protection Tools
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Stay Alert

Warning Signs of Problem Gambling

If any of the following signs apply to you, it's time to seek help.

Be honest with yourself. The signs below are nothing to be ashamed of — recognizing them is the first step toward finding a solution.
Feeling a strong urge to bet more in order to recover losses.
Trying to stop betting but repeatedly coming back.
Hiding your betting from family or friends.
Placing bets with money set aside for bills or essential expenses.
Feeling restless or irritable when unable to place a bet.
Betting while neglecting responsibilities at work or at home.
Taking out loans or selling assets to fund betting.
Experiencing sleep or appetite issues due to staying away from betting.
If you notice any of the above signs, please contact pokom7 Support or Self-Exclusion Use the tools. Asking for help takes courage.
Our Tools

Responsible Gaming Tools

Pokom7 gives you powerful tools to stay in control. Enable them anytime from Settings.

Deposit Limit
Set a maximum daily, weekly, or monthly deposit limit. Reductions take effect immediately. Increases require a 7-day waiting period, which helps protect you from impulsive decisions.
Loss Limit
Set a cap on how much you can lose within a given period. Once you hit that limit, the system will automatically prompt you to take a break.
Session Time Limits
Set a time limit for how long you play in a single session. Once the time is up, you'll be automatically logged out and notified. This is a highly effective way to prevent lengthy gaming sessions.
Cooling-Off Period
Temporarily lock your account for anywhere between 1 day and 6 weeks. You won't be able to log in during this period. Taking a short break can often prevent bigger problems down the line.
Self-Exclusion
Option to close your account for 6 months to 5 years, or permanently. Once self-exclusion is active, the account cannot be reopened during this period. For serious cases, this is the most effective step to take.
Reality Check
You'll receive periodic pop-up notifications reminding you how long you've been playing and how much you've won or lost. Keeping a clear picture of reality is one of the most effective tools available.
Know Yourself

Self-Assessment Questionnaire

Answer the questions below honestly. If more than 3 of your answers are "Yes", you should seek help.

1
Do you find yourself betting more in an attempt to recover money you've lost?
2
Have you tried to cut back or stop betting but been unable to?
3
Has a family member or someone close to you ever expressed concern about your betting?
4
Have you ever used money meant for essential expenses on betting?
5
Do you feel irritable, restless, or moody when you're unable to bet?
6
Have you ever neglected work, studies, or family responsibilities because of betting?
7
Have you ever borrowed money or asked others for funds to continue betting?
8
Have you been hiding or lying about your betting activity?
If 3 or more answers are "Yes": Please do so today support@pokom7.comor activate the self-exclusion tool.
Get Help

Steps to Getting Support

If you're struggling, follow the steps below — you don't have to face this alone, we're here with you.

1
Acknowledge It to Yourself
The first step to solving a problem is acknowledging it. Be honest with yourself. Revisit the self-assessment questions above and accept your reality.
2
Activate Cooling-Off or Self-Exclusion
Go to your pokom7 account settings and enable a temporary or long-term break under the "Responsible Gaming" section. This is not a sign of weakness.
3
Contact pokom7 Support
Live Chat or support@pokom7.com-. Our trained support team will provide the right guidance while maintaining complete confidentiality.
4
Tell someone you trust
Talk to a family member or a trusted friend about what you're going through. Recovery is much easier when you have someone by your side rather than facing it alone.
5
Seek Professional Help
If needed, seek advice from a mental health professional or counselor. Gambling addiction is a treatable condition, and with professional support, full recovery is possible.
Set Limits

Limit-Setting Guidelines

Setting limits at pokom7 is simple and takes effect right away.

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Rules for Changing Limits
When Changes Take Effect
Limit Type Effective When Decreased Effective When Increased Maximum Duration
Deposit Limit Instant After 7 days Monthly
Loss Limit Instant After 7 days Monthly
Session Time Instant After 24 Hours 12 Hours Daily
Cooling-Off Instant After the Period Ends 6 weeks
Self-Exclusion Instant After the Period Ends Permanent
To change your limits, go to Account Settings → Responsible Gaming. Contact support if you need assistance.
Why Choose pokom7

Our Commitment to Responsible Gaming

Pokom7 is more than just a betting platform — we're committed to building a safe and trusted community.

Strict Age Verification
Age is verified through a KYC process at registration. We do not provide services to anyone under 18 under any circumstances.
Trained Support Team
Our support team is specially trained in responsible gaming. Help is available 24/7 for any issues you may face.
Complete Confidentiality
Your betting history, limit settings, and self-exclusion details are kept strictly confidential and are never shared with any third party.
Betting History & Reports
View a detailed report of all your betting activity. It helps you understand your spending patterns and make informed decisions.
Crisis Support
If you feel things are getting out of control, speak directly with our dedicated crisis support team. We're here to help, not to judge.
Awareness Resources
Educational articles, tips, and guides on responsible gaming are readily available on our platform. Knowledge is your best protection.
Policy

Our Core Principles

Pokom7's responsible gaming policy is built on several core pillars.

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Age Policy
18+ Only

You must be at least 18 years old to bet on pokom7. Age verification is required at registration and before significant transactions.

  • Mandatory age verification at registration
  • Suspicious accounts are investigated
  • Permanent Account Closure for Minors
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Financial Protection Policy
Responsible Spending

We believe betting funds should always come from your entertainment budget — never from debt or emergency savings.

  • Benefits of Setting a Deposit Limit
  • Credit card deposits are restricted
  • Winnings Available for Instant Withdrawal
FAQ

Frequently Asked Questions

Answers to the most frequently asked questions about responsible gaming.

Log in to your pokom7 account and go to "Account Settings" → "Responsible Gaming". Under the "Deposit Limit" option, you can set daily, weekly, or monthly limits. Decreasing a limit takes effect immediately, but increasing one requires a 7-day waiting period.

Yes, completely safe. Your account balance will not be touched during your self-exclusion period. Once it ends, you can use your account as normal and withdraw all your funds.

Cooling-Off is a short-term break (1 day to 6 weeks) that ends automatically when the period expires. Self-Exclusion is a long-term solution (6 months to permanent) that cannot be reversed before the period ends once activated. Self-Exclusion is the right choice for serious problems.

Start by talking to them calmly and showing empathy. Help them acknowledge the issue without judgment or anger. You can reach out to us at support@pokom7.com for guidance on the situation. If needed, seek advice from a professional counselor.

When you enable Reality Check in Settings, a pop-up will appear at set intervals (e.g., every 30 minutes or 1 hour) showing how long you've been playing and how much you've won or lost. This gives you the information you need to make a conscious decision — keep playing or take a break.

Yes, all of pokom7's responsible gaming tools are completely free. Deposit limits, loss limits, session time, cooling-off, self-exclusion, and reality check — every one of these features is always available to all our members.
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Play Responsibly, Stay Happy

Join pokom7 and enjoy a safe, trusted betting experience. Our responsible gaming tools will keep you on the right track at all times.

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